If you’re having trouble signing in or resetting your password, it’s usually due to using the wrong link or email.
Most issues can be fixed in under a minute.
1. Make sure you’re using the correct link
Tidyflow has two different login areas.
Staff (firm users)
Firm owners and staff log in at:
https://app.tidyflow.com
Clients
Clients access their portal at:
https://portal.tidyflow.com
Client portals do not accept staff logins.
2. Check the email address you’re using
Tidyflow access is tied to a specific email address.
Make sure you’re using the same email that was invited or shared with you.
Common issues include:
- Using a different work or personal email
- Trying to log in as staff with a client email (or vice versa)
3. Password reset says “no account found”
If you see a message saying no account was found with your email, it usually means one of the following:
- The email isn’t set up for this login area, or
- You’re trying to reset your password on the wrong page
Staff password resets only work at:
https://app.tidyflow.com
Client password access is handled through:
https://portal.tidyflow.com
4. Still stuck?
If you’re still unable to sign in, contact [email protected] and include:
- The email address you’re trying to use
- Whether this is staff access or client portal access
We’ll help you get sorted quickly.